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The process behind Resend
Hand
Book
company
Why we exist
What we believe
How we got here
What inspires us
How we make money
What are our rituals
How we talk to each other
How to facilitate a project
people
How we work
How we think about remote work
What are the benefits
How to take time off
How to spend money
What is the travel policy
How to give feedback
How we recognize peers
How to lead a brainstorm
engineering
What is our tech stack
Who is "The Fixer"?
How we use RFCs
How we plan our cycles
How we ship new features
How we review pull requests
How we approach CI/CD
How we handle on-call rotations
design
What is our design process
How we think about design
What are our brand guidelines
support
How we help users
How we scale support
How we evolve our knowledge base
How we receive feedback
What is our philosophy for anti-abuse
marketing
How we approach marketing
How we keep momentum
How we think about social
How we think about our website
How we write customer stories
How we think about swag
What are the most common use cases
What is our brand's voice and tone
